Magnolia Animal Hospital is a veterinary medical clinic that offers comprehensive services to ensure the best possible care for your pet. Our dedicated team of compassionate professionals is highly skilled in providing exceptional care, whether your pet is here for a routine visit or requires critical care. We prioritize attention to detail, utilize cutting-edge procedures, and approach every interaction with a gentle touch.
The Veterinary Client-Patient Relationship is built on mutual trust and respect. As a courtesy we make every effort to remind clients and confirm appointments by phone calls and email. We ask that you give us the courtesy of prompt notification if your appointment needs to be cancelled, rescheduled, or delayed. Call us at (507) 757-1170 or email info@magnoliaanimalhospitalmn.com to modify your appointment.
Clients that arrive on time for their appointments are always given priority. Please call the clinic if you are going to be late. Even with advanced notice, clients that arrive more than 10 minutes late for their scheduled appointment may experience extended wait times or need to be rescheduled. Clients who fail to communicate and arrive more than 10 minutes late for an appointment will be rescheduled. Excessive tardiness will be recorded as a missed appointment.
Please call or email our office promptly if you need to cancel an appointment. If you are contacting us after hours to cancel an appointment, feel free to leave a detailed voice message or compose an email.
Appointments – 6-hour notice is required to cancel regularly scheduled out-patient appointments.
Procedures – 24-hour notice is required for canceling procedures including imaging, surgery, and dentistry appointments.
Prompt notice of cancellations allows us to reallocate the appointment to another patient. Failure to provide appropriate notice of cancellation will be considered a missed appointment.
A “No-Show” is when a client misses a scheduled appointment without notice of cancellation. No-shows inhibits our veterinarian from using his time efficiently to help other pets in need of care. No-shows are always documented as a missed appointment.
Repeated incidents of late arrival, last minute cancellations, and no-shows prevent us from ensuring each pet receives the time allotted for their appointment. The following are consequences for repeated missed appointments.
First Incident – We forgive the first time there is a no-show, last-minute cancellation, or late arrival that results in a missed appointment. We understand that life is hectic and the unexpected can happen. We will communicate with you to reschedule the appointment.
Second Incident – After a second incident, clients will be referred to this appointment policy. We will work with you to ensure your pet can access care and pending a deposit, reschedule the appointment or procedure.
Appointments – A $75 non-refundable/non-transferable deposit is required to book future appointments. The deposit will be applied as a credit towards your appointment at the time of the visit.
Procedures – A $250 non-refundable/non-transferable deposit is required to book future procedures. The deposit will be credited towards your procedure the day of.
Third Incident – If a third incident occurs, the deposit will be forfeited. Magnolia Animal Hospital reserves the right to terminate the relationship. Repeated missed appointment offenses are detrimental to our mission and prevent other deserving pets from receiving care.
Payment is required at the time of service. For your convenience, we accept all major credit and debit cards, Care Credit Mastercard, cash, and checks. Card payments are subject to a 3% fee adjustment to cover the processing costs.
A $35 fee will be charged for any checks returned due to Insufficient Funds. Additionally, a government issued ID is required when paying by check.
For questions about our fees, or would like to discuss payment options, please feel free to contact us at 507-757-1170.
Fresh urine and fecal samples, no more than 4-6 hours old, are preferred by 3pm. If samples are not provided by this time, results will be delayed until the following day. Payment is required at the time of drop-off. Please note that the animal must be a current patient of the hospital for a sample to be tested – no exceptions will be made to this policy. We happily accept new patients; however, this will require an appointment with the veterinarian. Additionally, if the sample is for a new issue, an appointment must be scheduled to diagnose and treat the patient, and the results will be provided at that time.
At Magnolia Animal Hospital, we are committed to the health and well-being of your pets. Our prescription policy is guided by both Minnesota law and the principles outlined by the American Veterinary Medical Association (AVMA), ensuring that we provide the best care possible.
In accordance with Minnesota law, a valid Veterinary Client-Patient Relationship (VCPR) is essential for prescribing medication. This means that your pet must have been examined by our licensed veterinarian within the last 12 months. A VCPR ensures that our veterinarian has sufficient knowledge of your pet’s health condition to prescribe medications safely and effectively.
To avoid any interruptions in your pet’s medication regimen, including Rx food, please plan ahead for prescription refills. We require a minimum of 24 hours on refill requests (to be ready after 3:30 pm the following business day). Also, please note that any requests sent via email after 5:30 pm will not be received until the next business day, therefore the 24 hour period will not begin until 8:00 am that morning – not at the time you send your email. Ideally, contact us at least 3-5 days in advance of your pet’s medication running out. This lead time is especially crucial for medications that are not routinely stocked, could be back ordered or require special ordering, as additional time is needed to ensure timely delivery.
By adhering to these guidelines, you help us maintain the high standard of care we strive to provide for your pet. Your cooperation and understanding are greatly appreciated as we work together to keep your pet healthy and happy.
